Accelerate system efficiency

Technical Services

Ensure your application is reliable and optimised, with a range of proactive technical application administration services under a fixed fee, fixed outcome model.

Maximise uptime

We deploy advanced solution monitoring and proactive event management to ensure maximum system availability.

Performance metrics

We benchmark your system performance and user adoption against all of our customers to understand where improvements can be made and work with you to make them.

Tailor services to suit your needs

Choose from configurable support hours, solution health checks and regular upgrades.

Business Services

Ensure the governance delivered by your Objective ECM solution is aligned to best-practice, today and over time.

Standard services

• File plan and folder hierarchy management
• User and Group management
• Security model management
• Objective model management
• Workflow best practice support

Best-practice extension services

• Yearly business health checks
• Education courses
• Search process improvement program
  

Hosting Services

Move to the cloud with best-in-class management of the underlying technology stack.

Microsoft Azure

Objective ECM is hosted on Azure while our specialist team manages the subscription, network infrastructure and database. We host production and non-production ECM workloads, in a dedicated tenancy with configurable service parameters.

Hosting models

Models include high availability and disaster recovery to achieve maximum uptime.

Management Services

• Infrastructure Management
• Database Management
• Backup & Restoration Management
• Capacity Management
• Availability Management